In January 2014, the Library achieved Customer Service Excellence ®. We are evaluated each year and continue to achieve this standard.
"Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do."
Here are our updated headline figures. For more information and how to contact us, see the tabs below.
NSS (National survey) library satisfaction rating remained steady in 2016, at 83%
QSS (Internal student survey) library satisfaction rating is down slightly from 85% in 2015 to 83% in 2016 (Undergraduates) but up from 54% in 2015 to 80% in 2016 (Taught Post-Graduates)
Expenditure up by £6 per student FTE
We welcome all comments, compliments and complaints. To get in touch with us, call us on 0131 474 000 (ask for the LRC) or email firstname.lastname@example.org or fill in one our our "You Said, We Said" forms at the service desk.