In January 2014, the Library achieved Customer Service Excellence ®. We are evaluated each year and continue to achieve this standard.
"Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do."
Our 2017 Library Survey showed an increase of 2.9% in overall satisfaction with the LRC Services.
QMU Library scored a 99.3% in our latest customer service survey - our score is joint top when compared to 4 other Scottish Universities.
NSS (National survey) library satisfaction rating improved in 2017, at 84%
QSS (Internal student survey) library satisfaction rating is down from 83% in 2016 to 78% in 2017 (Undergraduates) but up again to 84% in 2017 from 80% in 2016 (Taught Post-Graduates)
We welcome all comments, compliments and complaints. To get in touch with us, call us on 0131 474 000 (ask for the LRC) or email email@example.com or fill in one our our "You Said, We Said" forms at the service desk.