In January 2014, the Library achieved Customer Service Excellence ®. We are evaluated each year and continue to achieve this standard.
"Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do."
NSS (National survey) library satisfaction rating remained steady in 2016, at 83%
QSS (Internal student survey) library satisfaction rating is down slightly from 85% in 2015 to 83% in 2016 (Undergraduates) but up from 54% in 2015 to 80% in 2016 (Taught Post-Graduates)
Expenditure up by £6 per student FTE
We welcome all comments, compliments and complaints. To get in touch with us, call us on 0131 474 000 (ask for the LRC) or email firstname.lastname@example.org or fill in one our our "You Said, We Said" forms at the service desk.