Since January 2014, the Library achieved Customer Service Excellence ®. We are evaluated each year and continue to achieve this standard up to and including 2020.
"Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do."
Our latest Library Survey showed an increase of 9% in overall satisfaction with the LRC Services
QMU Library scored a 98.1% in our latest customer service survey - our score is top when compared to 4 other Scottish Universities.
NSS (National survey) library satisfaction rating fell in in most recent survey from 84% to 81%
We welcome all comments, compliments and complaints. To get in touch with us, please email email@example.com. This mailbox is staffed Monday to Friday 8am to 7pm.