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How to use the Library: Customer Service

Our professional team of staff offer a wide range of services to all QMU students, staff and visitors. From help with joining and borrowing; enquiry service, interlibrary loans and photocopying as well as subject support from Liaison Librarians.

Customer Service in the LRC

Since January 2014, the Library achieved Customer Service Excellence ®. We are evaluated each year and continue to achieve this standard up to and including 2020.

"Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do."

  • Our latest Library Survey showed an increase of 9% in overall satisfaction with the LRC Services

 

  • QMU Library scored a 98.1% in our latest customer service survey - our score is top when compared to 4 other Scottish Universities.

 

  • NSS (National survey) library satisfaction rating fell in in most recent survey from 84% to 81%

 

 

We welcome all comments, compliments and complaints.  To get in touch with us, please email lrchelp@qmu.ac.uk. This mailbox is staffed Monday to Friday 8am to 7pm.