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How to use the Library: LRC Helpdesk

Our professional team of staff offer a wide range of services to all QMU students, staff and visitors. From help with joining and borrowing; enquiry service, interlibrary loans and photocopying as well as subject support from Liaison Librarians.

What We Do

The Helpdesk is your first point of call for all Library, IT and Maintenance related queries. Our friendly, helpful staff are trained to help with Library queries including borrowing, accessing print and electronic resources and help with printing, copying and scanning.

We also provide a variety of IT support on connecting to our network, using the Remote Desktop, password issues, accessing your emails and helping with Microsoft Office queries. If we can not help we will escalate your problem to one of our colleagues in the Information Services Team.

 

Similarly we can assist with any maintenance issues you wish to report regarding the academic building, out buildings and surrounding QMU grounds.

Helpdesk Manager

Contact Us

You can contact us in the following ways

  • In person at The Helpdesk   
  • By phone: 
    0131 474 0000 and ask for The Helpdesk
  • By email: 
    Helpdesk@qmu.ac.uk