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Library: LRC Service Desk

Our professional team of staff offer a wide range of services to all students and staff at QM and visitors. From help with joining and borrowing; enquiry service, interlibrary loans and photocopying as well as subject support from Liaison Librarians.

What We Do

The LRC Service Desk is your first point of call for all Library and IT related queries. Our friendly, helpful staff are trained to help with Library queries including borrowing, accessing print and electronic resources and help with printing, copying and scanning.


We also provide IT support on connecting to our network, using the Remote Desktop, password issues, accessing your emails and helping with Microsoft Office queries. If we can't help we will escalate your problem to one of our colleagues in Information Services.

Library Sales

The LRC sells a variety of equipment including Referencing Guides, CDs and other storage media, Reading Aids, Polypockets and Jute Bags.  Students can pay for these using their Smartcard.

Staff wishing to purchase items from the LRC Service Desk should email with the information below.  We will email you back to tell you how much your purchase will cost and when it is available for collection. 

  • Name of Item
  • Quantity required
  • Date required
  • Budget Code Owner's Name
  • Budget Code

User Services Manager

Joanne Ross's picture
Joanne Ross
0131 474 0000

Contact Us

You can contact us in the following ways

  • In person at the LRC Service Desk
  • By phone call 0131 474 0000 and ask for Learning Resource Centre
  • By email

We are also on Facebook, Twitter, Pinterest and Instagram